I. Objective and Scope
<Entity or Service name> (“we”, “us”, “Company”) values the trust placed in us by data subject (“you”, “your”, “visitor”,) and therefore, we follow the highest standards of privacy guidelines to protect the information shared by you with us.
II. User Consent
By using our website, you agree to provide consent to our collection, use and sharing of your personal information as described in this policy. By using this websiteyou also consent to sharing of your Personal Information with third parties for marketing and advertising purposes. We may ask you to provide explicit consent to access our services before proceeding for further operations if you reside in a country that is goverened by a data protection regulation
III. Collection and Use of Personal Information
‘Personal Information’ or ‘PII’ is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual’s name, postal address, email address, and mobile number indicating to that particular person or is identifiable. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.
IV. Information we collect automatically
We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service. The information includes:
- Activities on the website such as type of content, watch history, search queries etc.
- Browser information like Cookie ID, Browser type, last page visited etc.
- Your interactions with our email, customer care and messaging platform.
- Geo-location information through IP addresses,
V. Inferred Information through usage and log data
We may track certain information about you based upon your behaviour on our website. We use this information for conducting internal research on our visitors' demographics, devices, interests, and behaviour to better understand, protect and serve you. This information is compiled and analysed on an aggregated basis. This information may include the website that you just visited, which website you next visit, your computer browser information.
We may also collect Your Information to track your behaviour and preferences for internal analytics and research. We may also use your information:
- To evaluate Your interest for various genres of content, services, offers;
- To perform analytics and conduct customer research, to determine your interest, for identifying Content that generate sales and to analyse traffic patterns.
If you choose to post messages on social media accounts, message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our website, we may collect and store such information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, etc.). We use this data to tailor your experience on our wesbite, providing you with content that we think you might be interested in and to display content according to your preferences.
VI. Purposes and Lawfulness of processing
We will only collect and process personal data about you where we have lawful basis. Lawful basis on which we would process our personal information includes obtaining consent from you for processing your personal information or processing for “legitimate interests” where processing is necessary by us to provide you with customer support.
We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your personal information and to communicate with you related to below mentioned points. For example, we use information to:
- analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
- prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
- communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about Company details about new features and content available on our website, and special offers, promotional announcements, and consumer surveys, and to assist you with operational requests such as password reset requests. We may also communicate with you, without any prior consent, in case of any breach notification
- notify you about changes in terms of service.
- Sharing with our customer support team to resolve your queries/concerns related to your rights or services provided to you.
- To help advertisers understand our audience and confirm the value of advertising on our websites(however it is usually in the form of aggregated statistics on traffic to various pages within our site) and to provide you relevant ads
- allow you to participate in interactive features offered through our Services.
We may also use your information to contact you about our own and third-party services that may be of interest to you.
VII. Disclosure to third parties
At times the Company may make certain personal information available to strategic partners that work with the Company to provide service, or that help the Company market to customers.Personal information will only be shared by the Company to provide or improve our service and marketing aspects; it will not be shared with third parties for their marketing purposes.
We may share non-personally identifiable information publicly and with our partners - like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services.
We use third-party advertising companies to serve ads when you visit or use our website. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits or use to particular website, in order to provide advertisements about goods and services of interest to you. We may also allow specific partners to collect information from your browser or device for marketing/promotions and measurement purposes using their own cookies or similar technologies.
Presentation of information to our advertisers for helping them to understand our audience(s) and to know the value of advertising on our websites, is usually in form of aggregated statistics on traffic to various pages/content within our websites.
We’ll share or disclose your personal information outside of our Company. For example, providing E-mail related services such as marketing newsletters, promotions and offers.
In the event of any requirement by court order, government or quasi-government agency to disclose Your Personal Information, We will disclose information as may be legally required. We may also disclose Your Personal Information if we, in the good faith believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
In the event Company is merged with or acquired by another company, we and our affiliates may share your personal information, wholly or in part, with another business entity.
VIII. Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your personal information. In accordance with applicable law, your controls and choices may include:
Managing Your Information
You can access and update some of your personal information through your account settings. If you have chosen to connect your Company account to a third-party application, like Facebook, Google or Twitter, you can change your settings and remove permission for the app by changing your account settings. You are responsible for keeping your personal information up-to-date. The Company will send you periodic reminders via e-mail to maintain the accuracy of your personal information.
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Rectification of Inaccurate or Incomplete Information
You can ask us to correct inaccurate or incomplete personal information concerning you by sending us an e-mail at <email>
Data Retention and Erasure
We retain your personal information as long as necessary for the performance of the contract between you and us to comply with our legal obligations. If you no longer want us to use your information then you can request that we erase your personal information. Please note that if your request for the erasure of your personal information;
- We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Company account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future.
- We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
- Because we maintain copies of the Company to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail at <email>. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.
Restriction and Objection to Processing
Where your personal information is processed for direct marketing purposes, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us at <email id>
You can write to our grievance officer in case of any grievance or compliant.
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact our customer support team.
IX. Children’s Privacy
Company is not intentionally designed for or directed at persons less than 21 years of age. Company does not knowingly permit any person who is under 21 years of age to register with the services or to provide any other personally identifying information. If Company becomes aware that any personally identifiable information of persons less than 21 years of age has been collected on the Company without verified parental consent, then Company will take the appropriate steps to delete any such information and notify the parent.
However, we consider it the responsibility of parents to monitor their children’s use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below 21 years of age or offer to send any promotional materials to persons in that category. Company does not seek or intend to seek or receive any personal information from children. Should a parent or guardian have reasons to believe that a minor has provided Company with personal information without their prior consent, please contact our customer support team to ensure that the personal information is removed from the Company.
X. Data transfer, storage & processing globally
XI. Respecting your contact preferences
Company is committed to complying with the Do Not Call (DNC) provisions. We have always been mindful of engaging our customers in a more targeted and relevant way.
We may send marketing messages to your Singapore telephone number if:
- you have given us consent, OR
- you have not registered with the national DNC Registry, OR
- the sending of such messages is permissible under applicable laws and regulations.
Our marketing messages aim to update you about our exclusive offers, rewards programme and special deals from our preferred partners and advertisers.
If you wish to continue receiving such messages or to opt out, you can indicate your preference at any time via sending an email to our customer support team at <email>.
Please note that after opting out, you may still continue to receive non-marketing messages, such as product updates and service notices as permitted under applicable local laws and regulations.
XII. Security and compliance with laws
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Company account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us by contacting our customer support team.
XIII. Change in Policy
XIV. Contact information